You’re not alone, it’s not your fault.

No matter what you’ve experienced, we’re here - to listen without judgement, to believe you, and to help you take the next step when you’re ready.

Our services are free, confidential, and open to all women, children, and gender-diverse people experiencing violence.

If you are in immediate danger call 911.

To speak with a trained counsellor, call our 24/7 crisis line below.

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Which option works best for you?

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Call Our 24/7 Crisis Line

Call 416-746-3701 ext 0 or TTY 416-746-3716: Call 7 days-a-week, 24 hours a day, and to speak with a trained counsellor who will listen to you and provide important information on how to be safe, as well as resources to meet your immediate needs

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Shelter Program

Providing shelter for Women, Trans, Two-Spirit, Non-Binary, and gender-diverse people, and their children (if they have them), who are single or those with children who are currently experiencing abuse and need immediate shelter. The program helps Women, Trans, Two-Spirit, Non-Binary, and gender-diverse individuals, children, and youth heal from violence through counselling, child and youth programs, housing support, legal support, and more.

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Outreach Support Program:

This program provides counselling, advocacy, food bank, legal, housing and resource supports to help adults and families who have experienced violence rebuild their lives. The primary goal of the program is to provide support to women and/or trans, Two-spirit, non-binary and gender diverse people and their children to find and secure affordable housing. In addition, the program counsellors plan and facilitate community workshops and special events.

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Other Inquiries

Please email contact@ernestines.ca, we will do our best to respond to email within 24 hours on weekdays and 48 hours on weekends. If you are able, please call our crisis line 416-746-3701 ext 0 or the Assaulted Women’s Helpline toll free at 1-866-863-0511.

We’re Here When You’re Ready

Everyone’s journey is different. There’s no right way or time to ask for help - just the one that works for you.

Whether you’re ready to reach out today or just gathering information for now, know this: you deserve to be safe. And when you’re ready, we’ll be here.

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How to help a loved one experiencing abuse

  • Learn the signs. Visit a trusted resource or call the Assaulted Women’s Helpline to understand red flags.

  • Listen without judgement. Be present and let them share at their own pace.

  • Ask, don’t direct. Offer help but respect the choices they make, even if they stay.

  • Stay connected, stay safe. Keep in touch but do not confront the abuser.

  • Seek guidance. Call a crisis line for support and practical suggestions.